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Question	Short Answer
Can outdoor cameras be used indoors or vice versa?	Outdoor cameras can be used indoors but indoor cameras cannot be used outdoors. Indoor dome cameras should not be used outdoors unless protected completely from the elements.
What kind of connectors do your cameras use?	All Avalonix cameras have BNC female connectors for video and 12VDC male connectors for power....
Are my current cameras and or system compatible with your hardware?	Provided that your system is CCTV ready or capable and uses BNC style connections it should work...
Do I need to have power at every single camera?	Every camera must have power but you don't need to run or have an AC power outlet next to each camera. All of our 2 to 4 camera kits come with pre-made power and video wire with connectors. All cams can be powered with plug in power supplies on a power supply next to your recorder. With our 8 to 32 camera kits, we offer a multi camera power supply that can be mounted in a central location with power wires (two conductor/twisted) running to each camera.
Do you offer installation with your products?	All our systems are designed as 'Do it yourself' installations. The products are simple enough that the majority of our customers can install it themselves. However, if you feel you would be more comfortable having a professional install the system we recommend calling a local electrician or handy man. They are considerably less money than a Security Dealer and have more than enough expertise to complete the work.
What shipping method do you use?	We use UPS. All ground shipping in the 48 states and Canada is free with all orders over $300. Hawaii and Alaska is UPS 2nd day Air. All orders that are not UPS ground, the buyer is charged the additional shipping costs. We can ship to anywhere in the world via UPS worldwide express, the cost being added to the total cost of the order.
How long does it take to get my order after I place it?	Normally, it takes 2 business days to ship your order after you place it and about 5-7 business days on average for delivery. Most of our customers receive orders within 7 business days. UPS red and blue orders are priority and normally ship out the same day that you place your order. Shipping times are dependant on what we have in stock. The majority of our products are always in stock. For all orders shipping UPS 2 day or overnight, please call our representatives for assistance. Our UPS pickup time is 3:00 pm MST. Please call at least 2 hours in advance for orders shipping overnight or 2nd day.
What methods of payment do you accept?	We accept al major credit cards like VISA, Master Card and American Express. We also accept checks. Cashiers checks and money orders are preferred but we will also accept personal or business checks. Checks can be mailed to us but the order will not ship until the check clears the bank. We only accept purchase orders from government funded entities. We do not ship products C.O.D. We also accept PayPal and Google Checkout purchases.
Do you offer any special deals or discounts?	The prices on our web site are the lowest price you will find on the internet, period. We offer discounts to dealers based on total sales volume. We occasionally have sales or specials. Quantity discounts for end users are available but they are based on very large orders, normally over $10,000. No refunds or rebates can be issued if you buy more products later. We reserve the right to refuse service to anyone.
What is your return policy?	If you are not satisfied, for any reason, most items may be returned within 30 days from the date of purchase. There is a 20% restocking fee and the product has to be returned within 30 days from date of delivery. Shipping charges are non refundable however government taxes will be. An RMA number (Return Merchandise Authorization) must be received prior to returning any equipment by calling our customer support number prior to returning an item. All products must be returned in new condition and in its original packaging to receive refund. Return shipping costs are the responsibility of the shipper. The returned items MUST be in 100% original condition and in original packaging.
How do I return a product?	For all returns, you must contact one of our representatives by calling our toll free support number during our extended business hours. They will issue a CA number (credit authorization). This number must be on your shipping label and on the box. The customer is responsible for the shipping costs. We will not be responsible for any kind of damage or loss of product in shipping.
What is your warranty on your products?	All of our products carry a one year parts warranty from the time of purchase inclusive of labour. You can also avail extended warranty by purchasing it just for 4% of the sale price for each additional year up to 3 years. Our warranty covers all product malfunctions and or defects. Also our warranties doesnot cover any damage done by natural calamities, crime and or misuse. Examples are lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not.
What is your advanced replacement policy?	All items purchased within 30 days are eligible for our advanced replacement. If a unit fails, a replacement part can be sent out. The customer would pay in full for the replacement part. A credit authorization number is issued for the defective product. All conditions for return still apply. A 100% credit will be issued upon arrival of the defective/original product.
What is your repair policy and what can I expect?	All defective products are eligible for return for repair that are within warranty. To return the product for repair, you must call one of our representatives and have them issue an RMA number (Return Merchandise Authorization). Please note the we are not responsible for what happens to items during shipping and will not cover any damages due to shipping. We also don't take any liability for any lost item in shipping. All items must have the RMA number written on the box to be accepted. We will do our best to get your repair or replacement sent to you as soon as possible. In most cases, products are repaired and shipped within 2 business days. Repair time is dependant on shipping time and whether the item is in stock. All DVR repairs are performed by professional technicians with 1000's of hours of bench experience. All DVR's sent in for repair are tested for 24 hours before being sent back out.
What is your policy on lost time and or money?	We do our best to ensure customer satisfaction at Automated Video Systems. We do our best to make sure that product is delivered in a timely manner. We will back up our products to the extent of the warranty. We also back up our products against defects. Our technical support representatives will do their best to support any technical matter that comes up in a timely manner. We are not responsible for any lost item and or money during installation. Our installation guides and handouts are proven by doing it ourselves therefore we are not liable for any damages such as lost time and or money by misuse or incorrect installation. This is indicated in our E.U.L.A. or End User License Agreement.

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